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                                Editorial Introduction

                                Zwass, Vladimir

                                Special Section: Toward a Theory of Business Process Change Management

                                Kettinger, William J and Grover, Varun

                                Strategies for Business Process Reengineering: Evidence from Field Studies

                                Earl, Michael J, Sampler, Jeffrey L, and Short, James E

                                Managing Information about Processes

                                Davenport, Thomas H and Beers, Michael C

                                Business Process Redesign: Tactics for Managing Radical Change

                                Stoddard, Donna B and Jarvenpaa, Sirkka L

                                The Implementation of Business Process Reengineering

                                Grover, Varun, Seung Ryul, Jeong, Kettinger, William J, and Teng, James T C

                                DX: A Deontic Expert System

                                Lee, Ronald M and Ryu, Young U

                                Natural Language Access to Multiple Databases: A Model and a Prototype

                                Ein-Dor, Phillip and Spiegler, Israel

                                An Empirical Assessment of the Information Resource Management Construct

                                Lewis, Bruce R, Snyder, Charles A, and Rainer Jr, R Kelly

                                Assessing Expert Systems Impact on Users' Jobs

                                Youngohc, Yoon and Guimaraes, Tor


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